Platinum Palace Boutique Hotel & SPA
למצוא את המלון המתאים ביותר בורוצלב בתאריכים שבחרתם, לפי מחיר או העדפה
להשוות דילים עבור Platinum Palace Boutique Hotel & SPA מתוך מאות אתרים, הכול במקום אחד
כדאי לשים לב לדיל עם ביטול בחינם או דירוג מעולה
השוואת חדרים ומחירים
מידע חיוני
צ'ק-אין החל מהשעה | 15:00 |
|---|---|
צ'ק-אאוט עד | 12:00 |
ארוחת בוקר | ארוחת בוקר זמינה |
חיות מחמד | אפשר להביא חיות מחמד בתוספת תשלום |
ילדים | ילדים מתקבלים בברכה במלון זה |
שירותים לאורחים
מידע נוסף על Platinum Palace Boutique Hotel & SPA
Platinum Palace Boutique Hotel & SPA
"Platinum Palace Boutique Hotel & SPA is a five-star hotel classified by the French guide La Liste as one of the five best hotels in Poland". The property is located 5 km from the Main Market Square and 4.5 km from the Main Train Station.
דירוגים וביקורות
ביקורות של נוסעים
תאריך כתיבת הביקורת: 27 באוג׳ 2024
מועד השהייה: ספט׳ 2023
Nice Pension, very classy.
Clean and quite large rooms, nice decoration.The restaurant in the historical setting, the dishes are very good , excellent service.Effective staff.
Beautiful reception room.The Pension is quite far from the center, the car for recommended travel.
תאריך כתיבת הביקורת: 30 בינו׳ 2025
Terrible management ruined what was once a great hotel experience
Here is a summary of the issues I encountered:
1. No heating during the first night. It was -4°C outside, and I spent the night shivering. I reported the issue to the reception, but it was not resolved immediately. The next day, I had to request a room change. The new room had heating, but it was in poor condition, which only partially addressed the problem.
2. The room was not cleaned for two days, despite multiple requests to the reception.
3. Essential supplies such as towels and toilet paper were missing. I had to repeatedly ask for these basic amenities, and the response was slow.
4. Poor room condition, including several visible defects:
• A dirty sink and shower with damaged joints and mold (see photo)
• A broken thermostat in the hallway leading to the room, with exposed electrical wires (see photo)
• A TV that was already damaged upon my arrival, but for which I was later blamed (see photo)
• A cracked mirror, damaged furniture, and overall neglect (see photos)
During my stay, I had to visit the reception more than 20 times to report these issues. The staff tried their best, but it was clear they had no support from the management. When I requested to speak with a manager, I was informed that the general manager was on a holiday break and that no one on-site could make decisions. I was asked to send an email after my stay to resolve the situation, but this was just a way to delay the issue. It has now been over a month since I sent the email, and the management has either ignored me or responded with dismissive replies.
I am not the only guest who experienced these problems. Many recent reviews on Google mention the same issues: poor hygiene, technical problems, and a lack of managerial support.
I travel frequently and have never encountered such a dismissive attitude from a hotel management team. I hope that the hotel’s owners or parent company read this review and take action to replace the current management.
Conclusion:
Until the management of this hotel changes, I strongly advise against staying here. If you are looking for professional service and a stress-free stay, look elsewhere.
תאריך כתיבת הביקורת: 28 באוק׳ 2024
מועד השהייה: אוג׳ 2024
DO NOT STAY HERE
I stayed after a friend’s wedding and would never ever return here.
Not only was my suite dirty but the shampoo and conditioner had not been restocked,
The worse thing though was the fact they LOCKED me into the spa, honestly unbelievable. They did not check to see if anyone was in there, they turned off all the lights and locked all the doors. THE MOST UNSAFE HOTEL ever. No fire lights no fire doors, no alarms no phone to ring. I rang the concierge to no avail, I have recorded all this and raised a complaint and they stoped email back and just ignored me.
THEY DO NOT CARE for your wellbeing or to give a response to any complaints. DO NOT GO HERE.
תאריך כתיבת הביקורת: 28 בדצמ׳ 2024
מועד השהייה: דצמ׳ 2024
תאריך כתיבת הביקורת: 25 במאי 2024
מועד השהייה: מאי 2024
מיקום טוב מאוד
Powstańców Śląskich 204, ורוצלב, 53-140, פולין|2.48 ק"מ מאזור Church of St. Henryk
10 דברים שאפשר לעשותבמרחק 0.58 ק"מ
תחבורהבמרחק 3.05 ק"מ
נמל תעופהבמרחק 9.05 ק"מ
צ'ק-אין וצ'ק-אאוט
צ'ק-אין החל מהשעה:
15:00
צ'ק-אאוט עד השעה:
12:00
טוב לדעת
ילדים מתקבלים בברכה במלון זה
מגיל 18 ומעלה
ילדים יכולים להשתמש במיטות נוספות תמורת תשלום נוסף בסך PLN 90.
אפשר להביא חיות מחמד בתוספת תשלום
ארוחת בוקר זמינה
מחיר ארוחת הבוקר
$20 (≈PLN 80)/אדם
אפשרויות ארוחת הבוקר
ארוחת בוקר קונטיננטלית
תפריט ארוחת הבוקר
מזנון
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box. A damage deposit of PLN 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Cash