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Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks

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Fast facts

Check in from		15:00
Check out by		11:00
Breakfast		Breakfast available.
Pets		Pets are not allowed.
Children		Children are welcome at this hotel.

Amenities

WiFi
Parking
Air conditioning
Pool
Fitness Center
24-hour Front Desk Service

More about Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks

Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks

Located 2.2 mi from the Orange County Convention Center, Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks offers an outdoor pool and free WiFi in the lobby. Guests will also be 12 minutes' drive from Walt Disney World Resort.

Ratings and reviews

Cleanliness
3.5
Location
4.0
Service
3.5
Rooms
3.0
Value
3.5
Sleep quality
3.5

Traveler reviews

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Mentioned by travelers
Couple

Comment: Jan 1, 2025

Stayed in: Dec 2024

Couldn’t get out of there soon enough!

My God! I don’t even know where to start or how this place is still open. You’re going to get sick. The mold on the sheets, on the lamps, on the carpet sidings, the smell, the rust, the broken shower heads, the torn shower curtains and I could go on. We couldn’t even spend the night. We just came in the room then out. With on site fees, it was about 90$ for us. Absolutely worst experience ever. They can do better. So many people left that night along with us. The hotel is not what it is advertised as. I believe the mixed reviews are because some of their rooms are renovated & others are not. So it’s based on luck whether you get an “okay” room or just hell. Be careful guys! Look at the images below. That’s the room they gave us.

Hotel response

Comment: January 3

Dear Valued Guest,
We're sorry to hear about your experience. Guest satisfaction is very important to us, and we regret that we did not meet your expectations during your visit. Cleanliness and comfort are our top priorities, and your feedback about the condition of the room, including the mold and maintenance issues, is concerning. We understand how frustrating this must have been, and we apologize for any inconvenience caused. We will address your concerns with the team to ensure improvements are made. Thank you for bringing this to our attention.
Warm regards,
ES – Guest Relations Manager
Family traveler

Comment: Jan 3, 2025

Stayed in: Dec 2024

The dirtiest hotel I've ever come across.

There was yellow stains on the sheets on one bed and brownish/red stains on the sheets of the other bed. The nightstand table was also really dirty and the bathroom floor was too. We also saw a bug in the room and at that time we left
We left for another hotel.

Hotel response

Comment: January 5

Dear Valued Guest,
We are truly sorry to hear about your experience. Cleanliness is a priority, and it sounds like we fell short during your stay. I understand how unsettling it can be to encounter such issues, and I sincerely apologize for the discomfort you experienced. We appreciate you bringing this to our attention, as we are committed to improving our standards and ensuring this doesn't happen again. Thank you for sharing your feedback, and I hope you found a more suitable place for your stay.
Warm regards,
ES
Guest Relations Manager
Family traveler

Comment: Dec 19, 2024

Nice experience with shuttle service to Universal studios Orlando
Group traveler

Comment: Mar 10, 2025

Terrible! Avoid at all costs!!

Avoid at all costs!! The room is disgusting, stains on the sheets, mould growing in the shower/bath, hair and pubes all over the floor and stuck on the walls . The rooms are clearly not cleaned well enough, the beds and pillows are lumpy and the air con is so loud. Breakfast isn't even worth getting up for, the food was dry and bland. Ladies at reception were rude and dismissive, when asked if I could change a dollar note into quarters for the laundry (the machines only take quarters, no notes or cards), I was told that they couldn't do that, which would have been fine if they had told me in a professional way, rather than the less than professional response I got. The keys to the door also didn't work when i arrived, so i had to go down and sort that out before I had even stepped into the room. Then the hand rail fell off in the bathroom when I put the towel on it!
A friend who also stayed at the hotel got into their bed and discovered that a sheet had been placed over a huge yellow stain that had soaked through the duvet and mattress, which made the bed un-sleepable. The ladies at the front desk took just short of 2 hours to sort this out and give them another room.

Comment: Mar 9, 2025

Stayed in: Mar 2025

The front desk people were amazing but theb1st room i was put in the air didnt work, no internet and no pool view that i paid for, so they switch us rooms. Ok great! Get to the next room.. air works a lil better pool view but not really and then you look and black mold all over the lamps, bathroom along tub. Towles were dirty phoke didnt work to call front desk, had to walk up multiple time to get servies.

Very good location

4.0

7825 Universal Boulevard, Florida Center, Orlando, 32819, United States|2.40 km from Universal Orlando Resort

10 things to dowithin 2.27 km

2.39 km
2.94 km
2.80 km

Transportationwithin 15.18 km

11.66 km
12.86 km
15.18 km

Airportwithin 42.62 km

13.87 km
42.62 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

2 years old and under

Children can use extra beds for free.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast options

American breakfast, Continental breakfast.

Breakfast price

Please contact hotel for price information.

Breakfast times

07:00 - 10:00 from Monday to Sunday.

Important information from the hotel

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The resort fee and taxes are excluded from the rate. Housekeeping service is offered every other day. Additional housekeeping services are available upon request.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logo

Cash

Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks: FAQs

Yes, Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks does have a restaurant.
At Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks, you can check in from 15:00, and you'll need to check out before 11:00.
Yes, there is parking available at Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks.
Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks is 12.8 km away from Orlando city center.
Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks is in Orlando, United States and is 12.8 km away from Orlando city center.

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