Super 8 by Wyndham Whites Creek/ Nashville NW Area, Nashville Hotels

Name: Super 8 by Wyndham Whites Creek/ Nashville NW Area
Address: 7551 Old Hickory Blvd., Nashville, Tennessee, 37189, United States

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Fast facts

Check in from	15:00
Check out by	11:00
Breakfast	Breakfast available.
Pets	Pets allowed with extra charge.
Children	Children are welcome at this hotel.

Amenities

WiFi

Parking

Air conditioning

24-hour Front Desk Service

Restaurant

Non-smoking

More about Super 8 by Wyndham Whites Creek/ Nashville NW Area

Super 8 by Wyndham Whites Creek/ Nashville NW Area

Our Super 8 Whites Creek/Nashville Area hotel near the Country Music Hall of Fame and Museum is just 15 minutes from downtown Nashville. Located off I-24 we are minutes from popular area attractions and about 40 miles from Clarksville.

Ratings and reviews

Cleanliness

3.0

Location

3.5

Service

3.5

Rooms

3.0

Value

3.0

Sleep quality

3.0

Traveler reviews

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Mentioned by travelers

Solo traveler

Comment: Dec 28, 2024

Stayed in: Dec 2024

Don’t bother staying here!

The guy at the front desk promised me their rooms were clean, it was disgusting! See photos. So dirty and mold ridden fridge it made me sick! Shower didn’t work at all. They charged me 20$ for my dog and it was so dirty I wouldn’t let my dog on the floor, she stayed in her crate the entire time. Don’t stay in this place! I showed the front desk the pictures I took, no apology, no discount….they could care less! Bedspread (super thin crap, had about 6 cigarette burns in them. Mattress cover had coffee spill down the sides, microwave was filthy. Some kinda cap was in the drain. Unfortunately I didn’t see the entire scope of the filth until the morning as I had just driven 14 hours and crashed. Places like this should be closed down!

Hotel response

Comment: December 29

Dear N1277BDmarciao,
Thank you for taking the time to share your feedback. I want to sincerely apologize for the deeply disappointing experience you described during your recent stay with us. Your feedback is incredibly concerning, as we strive to maintain the highest standards of cleanliness, comfort, and customer service, and it is clear we fell far short in this instance.
The cleanliness issues you mentioned, including the condition of the fridge, microwave, bedspread, and overall room, are unacceptable. Please know that we take such matters very seriously. The presence of mold, stains, and filth in any part of our rooms is not reflective of our expectations for our property, and immediate action will be taken to address these concerns with our housekeeping and maintenance teams.
I am also disheartened to hear that the shower was not functioning properly and that our team did not provide a satisfactory resolution when you brought these issues to their attention. An apology and a prompt resolution should have been the very least you received. Please accept my sincerest apologies for any lack of empathy or accountability you experienced.
Additionally, I understand your frustration with the pet fee when the room condition did not meet your expectations. While the pet fee is standard to maintain the property for all guests, I can see how this would feel unfair given your experience.
Your concerns have been escalated to our management team, and we will be conducting a full review of our procedures to ensure incidents like this do not happen again. We are also retraining our staff to handle guest complaints with greater professionalism and care.
While we cannot change your experience, we would like to regain your trust and offer a resolution that reflects our commitment to guest satisfaction. Thank you again for your feedback, and we truly regret that we were unable to meet your expectations during your stay.

Comment: Jan 6, 2025

Stayed in: Jan 2025

The comforter was covered withbcigarette burns. There was hair and filth all over the floor. Half the lights did jot work. Then we finally were given another room. It smelled musky. There was a burn mark on the comforter and blanket. There were what looked like specs of blood on the sheet. They tried to charge us a cleaning fee for changing rooms. They were not apologetic at all. Ended up paying $133 for a room that I wouldn't have paid $50 for.

Other

JP

Comment: Dec 8, 2024

Stayed in: Dec 2024

No thanks.

The first room I was given had a door held in place with wood screws. I requested
a room change... My second room had a door that opened without a key. I gave them a second chance and they still managed to lose my business. I decided that I'd be better off driving through the night.

Hotel response

Comment: December 9

Dear Matt K,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay. Your experience is not reflective of the standards we strive to maintain, and we regret that we were unable to meet your expectations.
We understand the importance of security and comfort for our guests, and it is concerning to hear about the condition of the doors in both of the rooms you were assigned. This is certainly not the impression we want to leave on our guests, and we apologize for any inconvenience and discomfort this may have caused.
Your feedback has been shared with our maintenance team to ensure that these issues are addressed immediately. We are committed to improving our facilities and ensuring that such problems do not occur in the future. We deeply regret that you decided to leave and drive through the night instead of staying with us. We value your business and would have loved the opportunity to make things right during your stay.
Thank you once again for bringing these matters to our attention. Your comments are crucial in helping us improve our services and facilities. We hope you will consider giving us another chance in the future to provide you with the superior experience that you deserve.

Comment: Oct 13, 2024

Stayed in: Oct 2024

The stay was absolutely terrible started with the room being dirty washroom toilets never cleaned, towels had stains. Then breakfast went down before ended and they had nothing we ask for some bread and they said no that’s it we have no more.
I would not recommend this place at all.
No stars for this place

Comment: Oct 7, 2024

Stayed in: Oct 2024

During our reservation process for this booking, there was nowhere listed that $50 had to be deposited at the front desk that was not mentioned plus it has to be in cash. Furthermore, they forced me to give a receipt before giving the money back that I gave to them for that deposit they were rude and, the best and nicest person they had on staff was the person who cleans the rooms for them. Furthermore, regardless of whether you booked a smoking or a non-smoking room, didn’t make that much of a difference saying that we had to ask for spray To get rid of the Smoky smell

Location

3.5

7551 Old Hickory Blvd., Nashville, 37189, United States|12.41 km from city center

Transportationwithin 16.84 km

9.31 km

11.63 km

13.01 km

Airportwithin 19.61 km

19.61 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast menu

Boxed/packaged food.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods

The hotel accepts the following payment methods: