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Brooks Hotel

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Fast facts

Check in from		14:00
Check out by		11:00
Breakfast		Breakfast available.
Pets		Pets are not allowed.
Children		Children are welcome at this hotel.

Amenities

WiFi
Parking
24-hour Front Desk Service
Bar
Accessible
First-aid room

More about Brooks Hotel

Brooks Hotel

The Brooks Hotel provides a great place for travelers to relax after a busy day. Visitors to Edinburgh will find that the Brooks Hotel is a fantastic accommodation choice. The hotel is only 700m from Haymarket Railway Station and 11km from Edinburgh Airport, giving guests a number of convenient transportation options. Seeing Edinburgh's sights from this hotel is easy with Royal Mile, Princes Street and Edinburgh Old Town all close by. When guests have some time on their hands they can make use of the onsite facilities. This Edinburgh hotel provides parking on site. For guests traveling as a couple, this hotel is consistently one of the most popular choices.

Ratings and reviews

Cleanliness
4.5
Location
4.0
Service
4.5
Rooms
4.0
Value
4.0
Sleep quality
4.0

Traveler reviews

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Couple

Comment: Oct 11, 2024

Stayed in: Oct 2024

Filthy, disgusting, unfriendly, horrible - like the toilet scene from Trainspotting! Avoid at all costs

Filthy, disgusting, unfriendly, horrible, AVOID AVOID AVOID
We had originally booked for two nights (€360)but were compelled to check out early due to the unacceptable state of the room and overall cleanliness of the hotel.
Upon arrival, it was immediately clear that the hotel did not meet the standards represented on your website and booking platforms.
The carpets in the common areas were dirty and smelly, and our room was in particularly poor condition.
The email confirmation of a double bed was not met as this room contained two single beds pushed together.
The carpet was stained, smelly and sticky, the pillow had significant discoloration, and the mattress was visibly unsanitary.
To make matters worse, the duvet was also covered in stains and in very poor condition.
The window would not close fully which resulted in street noise in the room. Attempts to close the window fully - risked damaging the window or myself.
We struggled to sleep that night from the noise but mainly because of how unhygienic the room was
These issues left us uncomfortable and unable to stay the second night. We have attached photos documenting the condition of the room, which significantly contrasts with the images shown on your listing on Booking.com. The misleading nature of the listing further compounds the situation.
We informed the hotel on the Sunday morning as we were leaving, wrote the complaint with pictures on Monday and received this reply on the following Thursday night:
Dear,
I hope this email finds you well.
My apologies for the inconvenience caused to you. Unfortunately on this occasion we are unable to issue the refund or compensation.
Kind Regards
Sai Krishna
Brooks Reception
Apologies for the inconvenience? Disgusting!
Business traveler

Comment: Dec 4, 2024

Stayed in: Oct 2024

Breakfast shambles, complaint ignored

I had to pick a half hour slot for breakfast (weekday) the night before and paid £15, and still they didn't manage to serve me before I had to leave as ran out of time. The dining room is relatively small and only one waiter on duty, clearly inadequate. All going wrong with more people arriving quicker than those already waiting could be served, and people being served out of order. The continental items available to pick up are just a few snacks. First front desk staffer didn't seem able to engage in any conversation beyond taking keys, his "manager" didn't have any authority to refund. He just blamed other guests for my experience. Took my contact details but never got back to me, and ignore all my own attempts at contact. The staff didn't seem at home in the hotel or at all comfortable with what they were doing, like the whole crew had been dropped in there without any experience or training - just felt like something wasn't quite right here. The service is out of line with the price and the decor.

Comment: Nov 1, 2024

Stayed in: Oct 2024

Overall comfortable but bedroom/bathroom not fully clean - attention to detail with cleaning would greatly improve experience.

Comment: Oct 24, 2024

Stayed in: Oct 2024

The pictures on the web site are not up to date. The bathroom was dirty, floor, tiles al needed cleaning. The room had a horrible smell. The cupboard in the bathroom was falling apart. We didn’t use the bathroom.
The bed was horrible and the quilt was dirty, the headboard was falling off the wall. Nothing was nice about it.
The breakfast as a mess, no cutlery, glasses and what we did have was dirty. The table was sticky I think more staff is needed at this hotel and some modernisation is required. We will not be coming back.
Family traveler

Comment: Oct 21, 2024

Stayed in: Aug 2024

Bed Bugs and Unclean Room

My wife and I prepaid 330 pounds/night for 6 nights with the hotel during the Edinburgh Fringe festival. My wife was increasingly bitten over 4 nights and she developed a severe allergic reaction to the bites, which became large inflamed blisters mostly on her arms and legs where her skin was exposed. After the 4th night, we found bedbugs in our bed and on the door frame. On checking the mattress, we found no mattress protector, but a filthy under-sheet and that and the mattress had old small blood stains, markers of bedbugs.
We contacted the duty manager immediately and logged the event in writing before leaving the hotel 2 days early. We requested a full refund, but the most the hotel has offered us was a 2-day refund for the days we did not stay there. This was unacceptable as the hotel experience ruined our holiday and incurred a great deal of extra cost, including 300 pounds for heat treatment of our luggage so that we did not take the infestation into our home.
The hotel and the management firm Kapoor and Co. have not responded to further requests for compensation and returned a registered letter unopened.

Very good location

4.0

70 Grove Street, Fountainbridge, Fountainbridge, Edinburgh, EH3 8AP, United Kingdom|1.26 km from Princes Street

10 things to dowithin 1.29 km

1.26 km
0.93 km
1.38 km

Transportationwithin 1.88 km

0.52 km
1.64 km
1.77 km

Airportwithin 9.52 km

9.52 km

Check in and check out

Check in from:

14:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

2 years old and under

Children can use extra beds for free.

From 3 to 12 years old

Children can use extra beds for an additional charge of GBP 25.0.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast price

Please contact hotel for price information.

Breakfast options

Continental breakfast, English breakfast, Gluten Free breakfast, Vegan breakfast, Vegetarian breakfast.

Breakfast menu

Buffet, Boxed/packaged food.

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logo

Cash

Brooks Hotel: FAQs

We don’t have any information about restaurants at Brooks Hotel, please check with them when booking.
At Brooks Hotel, you can check in from 14:00, and you'll need to check out before 11:00.
Yes, there is parking available at Brooks Hotel.
Brooks Hotel is 1.5 km away from Edinburgh city center.
Brooks Hotel is in Edinburgh, United Kingdom and is 1.5 km away from Edinburgh city center.

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