Nerea Tulum
Find the best Tulum hotel for your dates, by price or preference
Compare deals for Nerea Tulum across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare hundreds of sites to get you the best deal
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast not available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
WiFi
Parking
Air conditioning
Pool
Fitness Center
Spa
More about Nerea Tulum
Nerea Tulum
Located in Tulum, a few steps from Tankah Bay Beach, Nerea Tulum has accommodations with free bikes, free private parking, an outdoor swimming pool and a garden.
Ratings and reviews
Cleanliness4.0
Location4.5
Service4.5
Rooms4.0
Value4.0
Sleep quality4.0
Traveler reviews
Filter by
Sort by
Mentioned by travelers
Couple
Comment: Jan 15, 2025
Stayed in: Jan 2025
Good spot away from the chaos
The Hotel is directly adjacent to the beach, with their private wharf in which you can enter into the sea. We had the sea front suite, the view was amazing. The room was spacious and well decorated. The bathroom was equipped with both, bath tub and shower. What I suggest is to improve the restaurant (including breakfast). The staff was very kind. It is a perfect place if you desire to stay away from the chaos, because it is 30/40 minutes away from the main restaurants and bars.
Couple
Comment: Feb 25, 2025
Stayed in: Feb 2025
Beautiful and peaceful place
Beautiful Hotel, the staff at the hotel really looked out for their guests Jesus at the front desk very helpful and Jose, Oscar and Santos greeted us with a smile and delicious breakfast every day.
The view from our room was beautiful very peaceful, I hope I can come back in the near future
The view from our room was beautiful very peaceful, I hope I can come back in the near future
Family traveler
Comment: Feb 20, 2025
Stayed in: Feb 2025
Bad service bad management
Our stay at this hotel was a huge disappointment. While the beach looked nice, it was impossible to swim due to sharp rocks and cliffs right beneath the water. The pier, which seemed like a charming spot in the photos, was covered in bird droppings and almost unusable. Instead of the serene, jungle-inspired setting promised on the website, we were surrounded by construction sites, with constant noise from a nearby hotel being built. The service was hit or miss—some staff members were friendly, but others were unhelpful and unfriendly. The rules were unnecessarily complicated, like having to leave a deposit just to use the room’s amenities, and constantly being reminded that tips weren’t included. The breakfast was another letdown. Advertised as a full American continental breakfast, it turned out to be a limited choice—no buffet, just a single dish and a glass of juice via QR code. When we tried to check out a day early due to the noise, we couldn’t reach the manager for two days, and when we finally did, he was aggressive and dismissive. In the end, we lost the money for the final night and left anyway. This hotel is nothing like what it claims to be—false advertising, poor service, and a management team that doesn’t take guest concerns seriously.
Hotel response
Comment: February 21
Dear Voyage14997983023,
Thank you for sharing your experience. We are truly sorry that Nerea Tulum did not meet your expectations and that you left feeling disappointed. Our goal is to provide a peaceful and welcoming retreat, and it is unfortunate that your stay did not reflect this.
Regarding the beach, Nerea is located in a naturally rocky bay, which contributes to its unique beauty and tranquility. While some areas may not be ideal for swimming, many guests appreciate the calm waters and scenic surroundings. The pier, as part of our coastal landscape, is home to local wildlife, which we strive to maintain while respecting the ecosystem.
We understand that the nearby construction was disruptive to your experience. While this is beyond our control, we regret the inconvenience and empathize with your frustration.
With respect to our breakfast offering, we’d like to clarify that it is not a buffet but a freshly prepared, à la carte meal featuring two courses, a bread basket, fresh juice, and a hot beverage. We apologize if this was not in line with your expectations and appreciate your feedback.
We also want to address your concerns about service. We pride ourselves on our hospitality and are sorry if you felt that our team did not meet your needs. However, we must respectfully clarify that our policies, including deposits for room charges, are in place to ensure a smooth experience for all guests. Additionally, our manager was not aggressive or dismissive, but rather aimed to handle the situation professionally despite the difficult nature of the conversation. Unfortunately, our team was met with hostility, which made it challenging to reach a resolution.
We value all feedback, as it helps us refine our services. We regret that we were not the right fit for your expectations, but we do hope you find accommodations that better align with your preferences in the future.
Best regards,
Thank you for sharing your experience. We are truly sorry that Nerea Tulum did not meet your expectations and that you left feeling disappointed. Our goal is to provide a peaceful and welcoming retreat, and it is unfortunate that your stay did not reflect this.
Regarding the beach, Nerea is located in a naturally rocky bay, which contributes to its unique beauty and tranquility. While some areas may not be ideal for swimming, many guests appreciate the calm waters and scenic surroundings. The pier, as part of our coastal landscape, is home to local wildlife, which we strive to maintain while respecting the ecosystem.
We understand that the nearby construction was disruptive to your experience. While this is beyond our control, we regret the inconvenience and empathize with your frustration.
With respect to our breakfast offering, we’d like to clarify that it is not a buffet but a freshly prepared, à la carte meal featuring two courses, a bread basket, fresh juice, and a hot beverage. We apologize if this was not in line with your expectations and appreciate your feedback.
We also want to address your concerns about service. We pride ourselves on our hospitality and are sorry if you felt that our team did not meet your needs. However, we must respectfully clarify that our policies, including deposits for room charges, are in place to ensure a smooth experience for all guests. Additionally, our manager was not aggressive or dismissive, but rather aimed to handle the situation professionally despite the difficult nature of the conversation. Unfortunately, our team was met with hostility, which made it challenging to reach a resolution.
We value all feedback, as it helps us refine our services. We regret that we were not the right fit for your expectations, but we do hope you find accommodations that better align with your preferences in the future.
Best regards,
Family traveler
Comment: Feb 20, 2025
Stayed in: Feb 2025
Construction site, noise and rudness
The hotel did not live up to its promises at all. The beach looked beautiful, but swimming was out of the question because of the sharp rocks and cliffs right beneath the water. The picturesque pier was completely unusable, covered in birds and droppings. Instead of the peaceful jungle retreat we expected, we found ourselves surrounded by construction sites, with constant noise from a nearby hotel being built six days a week. Service was inconsistent—some staff were friendly, but others were indifferent or downright rude. Simple things like charging items to the room required a deposit and endless signing, even though the hotel was small. Every time we did, we were reminded that service wasn’t included, which felt like a constant push for tips. The “full American continental breakfast” turned out to be a joke—no buffet, just a QR code menu where you could pick a single dish and one glass of juice. When we asked to leave a day early due to the unbearable noise, the manager avoided us for two days, and when we finally got hold of him, he was aggressive and refused to even discuss a refund. We left anyway, losing the money for our last night. This hotel is a complete letdown—false advertising, frustrating policies, and a management team that simply doesn’t care.
Hotel response
Comment: February 21
Dear 773catarinag and Misha G.
Thank you for sharing your experience. We are truly sorry that Nerea Tulum did not meet your expectations and that you left feeling disappointed. Our goal is to provide a peaceful and welcoming retreat, and it is unfortunate that your stay did not reflect this.
Regarding the beach, Nerea is located in a naturally rocky bay, which contributes to its unique beauty and tranquility. While some areas may not be ideal for swimming, many guests appreciate the calm waters and scenic surroundings. The pier, as part of our coastal landscape, is home to local wildlife, which we strive to maintain while respecting the ecosystem.
We understand that the nearby construction was disruptive to your experience. While this is beyond our control, we regret the inconvenience and empathize with your frustration.
With respect to our breakfast offering, we’d like to clarify that it is not a buffet but a freshly prepared, à la carte meal featuring two courses, a bread basket, fresh juice, and a hot beverage. We apologize if this was not in line with your expectations and appreciate your feedback.
We also want to address your concerns about service. We pride ourselves on our hospitality and are sorry if you felt that our team did not meet your needs. However, we must respectfully clarify that our policies, including deposits for room charges, are in place to ensure a smooth experience for all guests. Additionally, our manager was not aggressive or dismissive, but rather aimed to handle the situation professionally despite the difficult nature of the conversation. Unfortunately, our team was met with hostility, which made it challenging to reach a resolution.
We value all feedback, as it helps us refine our services. We regret that we were not the right fit for your expectations, but we do hope you find accommodations that better align with your preferences in the future.
Best regards,
Thank you for sharing your experience. We are truly sorry that Nerea Tulum did not meet your expectations and that you left feeling disappointed. Our goal is to provide a peaceful and welcoming retreat, and it is unfortunate that your stay did not reflect this.
Regarding the beach, Nerea is located in a naturally rocky bay, which contributes to its unique beauty and tranquility. While some areas may not be ideal for swimming, many guests appreciate the calm waters and scenic surroundings. The pier, as part of our coastal landscape, is home to local wildlife, which we strive to maintain while respecting the ecosystem.
We understand that the nearby construction was disruptive to your experience. While this is beyond our control, we regret the inconvenience and empathize with your frustration.
With respect to our breakfast offering, we’d like to clarify that it is not a buffet but a freshly prepared, à la carte meal featuring two courses, a bread basket, fresh juice, and a hot beverage. We apologize if this was not in line with your expectations and appreciate your feedback.
We also want to address your concerns about service. We pride ourselves on our hospitality and are sorry if you felt that our team did not meet your needs. However, we must respectfully clarify that our policies, including deposits for room charges, are in place to ensure a smooth experience for all guests. Additionally, our manager was not aggressive or dismissive, but rather aimed to handle the situation professionally despite the difficult nature of the conversation. Unfortunately, our team was met with hostility, which made it challenging to reach a resolution.
We value all feedback, as it helps us refine our services. We regret that we were not the right fit for your expectations, but we do hope you find accommodations that better align with your preferences in the future.
Best regards,
Family traveler
Comment: Feb 20, 2025
Stayed in: Feb 2025
Choose another hotel
This hotel was nothing like what was advertised. The beach looked beautiful, but swimming was impossible due to sharp rocks and cliffs just below the surface. The pier, which appeared so inviting in photos, was actually covered in birds and their mess, making it completely unusable. Instead of a peaceful retreat surrounded by nature, we found ourselves in the middle of a construction zone, with nonstop noise from a nearby hotel being built. The service was disappointing—some staff were pleasant, but others were unhelpful or even rude. Everything had to be signed for, requiring a deposit even for small things, and we were repeatedly reminded that service wasn’t included, making it feel like we were being pressured to tip constantly. The biggest letdown was the breakfast—advertised as a full American continental buffet, but in reality, you could only pick one item and a single glass of juice via a QR code, far from the selection we expected. When we asked to check out early due to the unbearable noise, the manager avoided us for two days and, when we finally spoke to him, was dismissive, aggressive, and refused any refund. We left anyway, losing the money for our final night. This hotel is a complete scam—don’t waste your time or money.
Hotel response
Comment: February 21
Dear MIsha G and 773catarinag,
Thank you for sharing your experience. We are truly sorry that Nerea Tulum did not meet your expectations and that you left feeling disappointed. Our goal is to provide a peaceful and welcoming retreat, and it is unfortunate that your stay did not reflect this.
Regarding the beach, Nerea is located in a naturally rocky bay, which contributes to its unique beauty and tranquility. While some areas may not be ideal for swimming, many guests appreciate the calm waters and scenic surroundings. The pier, as part of our coastal landscape, is home to local wildlife, which we strive to maintain while respecting the ecosystem.
We understand that the nearby construction was disruptive to your experience. While this is beyond our control, we regret the inconvenience and empathize with your frustration.
With respect to our breakfast offering, we’d like to clarify that it is not a buffet but a freshly prepared, à la carte meal featuring two courses, a bread basket, fresh juice, and a hot beverage. We apologize if this was not in line with your expectations and appreciate your feedback.
We also want to address your concerns about service. We pride ourselves on our hospitality and are sorry if you felt that our team did not meet your needs. However, we must respectfully clarify that our policies, including deposits for room charges, are in place to ensure a smooth experience for all guests. Additionally, our manager was not aggressive or dismissive, but rather aimed to handle the situation professionally despite the difficult nature of the conversation. Unfortunately, our team was met with hostility, which made it challenging to reach a resolution.
We value all feedback, as it helps us refine our services. We regret that we were not the right fit for your expectations, but we do hope you find accommodations that better align with your preferences in the future.
Best regards,
Thank you for sharing your experience. We are truly sorry that Nerea Tulum did not meet your expectations and that you left feeling disappointed. Our goal is to provide a peaceful and welcoming retreat, and it is unfortunate that your stay did not reflect this.
Regarding the beach, Nerea is located in a naturally rocky bay, which contributes to its unique beauty and tranquility. While some areas may not be ideal for swimming, many guests appreciate the calm waters and scenic surroundings. The pier, as part of our coastal landscape, is home to local wildlife, which we strive to maintain while respecting the ecosystem.
We understand that the nearby construction was disruptive to your experience. While this is beyond our control, we regret the inconvenience and empathize with your frustration.
With respect to our breakfast offering, we’d like to clarify that it is not a buffet but a freshly prepared, à la carte meal featuring two courses, a bread basket, fresh juice, and a hot beverage. We apologize if this was not in line with your expectations and appreciate your feedback.
We also want to address your concerns about service. We pride ourselves on our hospitality and are sorry if you felt that our team did not meet your needs. However, we must respectfully clarify that our policies, including deposits for room charges, are in place to ensure a smooth experience for all guests. Additionally, our manager was not aggressive or dismissive, but rather aimed to handle the situation professionally despite the difficult nature of the conversation. Unfortunately, our team was met with hostility, which made it challenging to reach a resolution.
We value all feedback, as it helps us refine our services. We regret that we were not the right fit for your expectations, but we do hope you find accommodations that better align with your preferences in the future.
Best regards,
Excellent location
Fraccionamiento Tankah, Tulum, 77760, Mexico|0.26 km from Casa Cenote
10 things to dowithin 4.96 km
0.25 km
4.84 km
2.00 km
Airportwithin 30.63 km
30.63 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast not available.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A damage deposit of USD 75 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
The hotel accepts the following payment methods:
Nerea Tulum: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car rental.Flights to Tulum
Car rental in Tulum
More travel options
Hilton Garden Inn Bel Air hotel dealsHomewood Suites by Hilton Phoenix - ChandlerRound-trip flights from Antwerp Deurne to Santorini (Thira)Econo Lodge Hardeeville hotel dealsApartHotel François 1er 14emeFlights from Fort Lauderdale to PhiladelphiaBook hotel deals in WaupunBook hotel deals in Santa Bárbara d'OesteCheap hotels in Alvor
Hotels in TrondheimSioux Lookout Airport car rentalCheap car rental in Ivano-FrankivskCheap round-trip flights from Caracas to Nassau InternationalTickets from Debrecen to MadridVilla Lauro Luxury B&BHotels in Braine-le-ComteFlights from Bukhara to RomeBook cheap Air India flights to London
Hotel SiraichuliBook hotel deals in Virginia WaterCheap car rental at Paramaribo Zanderij AirportCheap hotel deals in Pompano BeachRound-trip tickets from Faroe Islands to IrelandPlane tickets from Auckland International to Tokyo