K11 Artus
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
WiFi
Parking
Air conditioning
Airport Shuttle
Pool
Fitness Center
More about K11 Artus
K11 Artus
Located at Victoria Dockside in Hong Kong, K11 ARTUS is only a few steps away from K11 MUSEA and Avenue of Stars. The hotel features express check-in and check-out, nonsmoking rooms, a 24-hour gym, free WiFi and a bar.
Ratings and reviews
Cleanliness4.8
Location4.8
Service4.8
Rooms4.8
Value4.4
Sleep quality4.8
Traveler reviews
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Mentioned by travelers
Family traveler
Comment: Jan 31, 2025
Great location convenient access to K11 Musea mall Grand Harbour view giving relaxing holiday specially great view enjoyed fireworks event.
Hotel response
Comment: January 31
Dear Value Guest, Thank you for staying with us and we are thrilled to learn that you enjoyed the stay at K11 ARTUS. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and kind words. All Artisans are looking forward to welcoming you and bringing you more memorable experiences in the future. Warmest Regards, K11 ARTUS
Family traveler
Comment: Jan 5, 2025
Regrettably, our family endured a series of unpleasant stay during the New Year countdown at this apartment hotel. We deliberately chose this hotel for its renowned artistry and exceptional artistic offerings. With its esteemed status as a luxury hotel, our expectations were set high not only for the hotel's architectural and craftsmanship standards, but also for its service quality. Alas, our experience left much to be desired, as the hotel felt more like an apartment hotel rather than a luxury hotel.
Unfortunately, the level of service provided fell well below our expectations. The check-in procedure was notably slow, and we waited nearly 50 minutes for our luggage before having to remind the staff.
The duty manager exhibited a disappointing lack of professionalism and courtesy while addressing our inquiries regarding our booking. He drew incorrect conclusions from our outward appearance, causing us to feel offended.
We noticed a lack of attention to detail, such as the inconveniently placed buttons for the curtains and blinds. For instance, the button to close the bathroom blind was inconveniently hidden inside the bathroom cabinet, it hard to find for the first time which we have to contact the staff for help. Also the shower door cannot close properly during our stay. Furthermore, we were surprised to discover that certain bathroom amenities came with an additional charge.
The journey from the lobby to our hotel room proved to be quite perplexing for first-time guests. The process involved taking a lift to the 10th floor, navigating through the 10th-floor area, and then taking another lift to reach our room.
The breakfast is served at level 10, the only cafe restaurant within this apartment. The breakfast is à la carte set menu instead of buffet style, priced at approximately $200 HK dollars per set.
As one of the priciest hotels in Hong Kong, it is challenging to justify the steep costs associated with staying here. Other hotels in the vicinity offer superior views and service, such as the Regent and Peninsula. It is difficult to pinpoint any distinctive features or experiences that would validate the considerable expense.
Unfortunately, the level of service provided fell well below our expectations. The check-in procedure was notably slow, and we waited nearly 50 minutes for our luggage before having to remind the staff.
The duty manager exhibited a disappointing lack of professionalism and courtesy while addressing our inquiries regarding our booking. He drew incorrect conclusions from our outward appearance, causing us to feel offended.
We noticed a lack of attention to detail, such as the inconveniently placed buttons for the curtains and blinds. For instance, the button to close the bathroom blind was inconveniently hidden inside the bathroom cabinet, it hard to find for the first time which we have to contact the staff for help. Also the shower door cannot close properly during our stay. Furthermore, we were surprised to discover that certain bathroom amenities came with an additional charge.
The journey from the lobby to our hotel room proved to be quite perplexing for first-time guests. The process involved taking a lift to the 10th floor, navigating through the 10th-floor area, and then taking another lift to reach our room.
The breakfast is served at level 10, the only cafe restaurant within this apartment. The breakfast is à la carte set menu instead of buffet style, priced at approximately $200 HK dollars per set.
As one of the priciest hotels in Hong Kong, it is challenging to justify the steep costs associated with staying here. Other hotels in the vicinity offer superior views and service, such as the Regent and Peninsula. It is difficult to pinpoint any distinctive features or experiences that would validate the considerable expense.
Hotel response
Comment: January 7
Dear SJ2024,
Thank you for your feedback. We regret to learn that the arrival, the property design, and overall services fell short of your expectations. We also feel tremendously sorry that you felt offended. Your feedback will be evaluated with caution for continuous improvements.
With regards to the bathroom amenities, we are thankful for your understanding that certain items must be provided at a charge as mandated by new legislation effective 2024, and we are not unique compared to other destinations.
Thank you again for your time and feedback. May the new year 2025 bring you and your family abundant peace and joyfulness.
Best regards,
K11 ARTUS Team
Thank you for your feedback. We regret to learn that the arrival, the property design, and overall services fell short of your expectations. We also feel tremendously sorry that you felt offended. Your feedback will be evaluated with caution for continuous improvements.
With regards to the bathroom amenities, we are thankful for your understanding that certain items must be provided at a charge as mandated by new legislation effective 2024, and we are not unique compared to other destinations.
Thank you again for your time and feedback. May the new year 2025 bring you and your family abundant peace and joyfulness.
Best regards,
K11 ARTUS Team
Family traveler
Comment: Oct 13, 2024
The check in was very fast and swift. Cindy was very helpful on K11 watsapp. Location and view was awesome. It was fantastic holiday at k11 and very convenient shopping and food mall just down to B2. I will definitely come back and stay at K11 Artus again.
Hotel response
Comment: October 14
Dear Value Guest,
Thank you very much for your time in sharing your experience in K11 ARTUS. We are delighted to learn that you have enjoyed the stay with a delightful and unobstructed harbour view. Our Artisans are devoted to welcoming the experience to our guests, and we are glad that Cindy had made your stay. We wish to see you soon at K11 ARTUS on your next journey.
Best Regards,
K11 ARTUS Duty Manager
Thank you very much for your time in sharing your experience in K11 ARTUS. We are delighted to learn that you have enjoyed the stay with a delightful and unobstructed harbour view. Our Artisans are devoted to welcoming the experience to our guests, and we are glad that Cindy had made your stay. We wish to see you soon at K11 ARTUS on your next journey.
Best Regards,
K11 ARTUS Duty Manager
Family traveler
Comment: Apr 10, 2025
Stayed in: Feb 2025
Big family at a great vacation
Thank you for the wonderful stay.
The rooms are spacious, clean and comfortable. The food is fresh and tasty. All the staff is professional and polite.
Thank you Steven Sze at the Health club for your excellent service.
I would recommend to all.
Emma
The rooms are spacious, clean and comfortable. The food is fresh and tasty. All the staff is professional and polite.
Thank you Steven Sze at the Health club for your excellent service.
I would recommend to all.
Emma
Hotel response
Comment: April 11
Dear Emma S,
Thank you for your lovely review. We are thrilled that you loved every aspect of your stay at K11 ARTUS. Thank you for your appreciation of Steven from the Health Club team. We look forward to welcoming you back soon.
Warmest regards,
K11 ARTUS Team
Thank you for your lovely review. We are thrilled that you loved every aspect of your stay at K11 ARTUS. Thank you for your appreciation of Steven from the Health Club team. We look forward to welcoming you back soon.
Warmest regards,
K11 ARTUS Team
Family traveler
Comment: Apr 1, 2025
Stayed in: Apr 2025
Fantastic
Fantastic amenities, location and people
Highly recommend Steven Sze in the pool & gym area for his consistent great service - asset to the ARTUS
Rooms are beautiful and the views are stunning
Pick up from the hotel is a nice bonus and makes it all plain sailing. The 10th floor is a place to relax and enjoy the views of the harbour in a tranquil modern space
Highly recommend Steven Sze in the pool & gym area for his consistent great service - asset to the ARTUS
Rooms are beautiful and the views are stunning
Pick up from the hotel is a nice bonus and makes it all plain sailing. The 10th floor is a place to relax and enjoy the views of the harbour in a tranquil modern space
Hotel response
Comment: April 1
Dear Go25328881611,
Thank you for your review. We are thrilled to know that you had a fantastic stay with us. Thank you for your appreciation of Steven from our Health Club. We all look forward to seeing you again at K11 ARTUS.
Warmest regards,
K11 ARTUS Team
Thank you for your review. We are thrilled to know that you had a fantastic stay with us. Thank you for your appreciation of Steven from our Health Club. We all look forward to seeing you again at K11 ARTUS.
Warmest regards,
K11 ARTUS Team
Excellent location
Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong, China|0.48 km from Victoria Harbour
10 things to dowithin 1.15 km
0.48 km
0.55 km
0.57 km
Transportationwithin 26.87 km
0.15 km
0.34 km
1.26 km
Airportwithin 26.36 km
3.78 km
26.36 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
from 2 to 12 years old
Free
from 13 to 17 years old
$114 (HKD880) per person per night
18 years old and over
$114 (HKD880) per person per night
1 years old and under
Free
Children can stay in existing beds:
12 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Set menu
Breakfast options
Western-style breakfast, Chinese-style breakfast, English breakfast, Vegetarian breakfast
Breakfast price
$29 (≈HKD 220)/person
Breakfast times
07:00–11:00 from Monday to Friday, 07:30–11:30 from Saturday to Sunday
K11 ARTUS is committed to providing a smoke-free environment for all residents and guests. Any violation will result in a fine.
We would like to reiterate your safety and the well-being of our team members remains as our top priority. Please be aware of K11 ARTUS' health and safety guidelines of which you are required to observe and oblige at all times:• Follow the maximum capacity indicated as per residence type;
According to the guidelines of Hong Kong's "Product Environmental Responsibility (Amendment) Bill 2023", starting from 2024/4/22, Hong Kong hotels will no longer provide free plastic bottles of water, toothbrushes, combs and other disposable plastic products to guests. If you have any questions, Please check the hotel's official website or consult the hotel in advance.
According to the latest regulations of the Government of Hong Kong Special Administrative Region, starting from January 1, 2025, it is anticipated that a 3% Hotel Accommodation Tax will be implemented. As a result, during the check-in process, the hotel may request this Hotel Accommodation Tax. Please be advised of this potential charge and make any necessary preparations accordingly.
This hotel accepts the following payment methods:
K11 Artus: FAQs
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